Refund policy

Refund & Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at contact@nozls.shop. If your return is accepted, we’ll arrange a courier to collect the item. Please note that return shipping costs are the responsibility of the customer unless the return is due to our error (defective, damaged, or incorrect item). Items sent back without first requesting a return will not be accepted.

You can always contact us for any return question at contact@nozls.shop.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products (special orders or personalized items), clearance or “final sale” products, and gift cards. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on discounted or sale items.

Refunds
Once we receive and inspect your return, we’ll notify you if the refund was approved. If approved, you’ll be refunded to your original payment method within 10 business days. Please remember that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at contact@nozls.shop.

Failed deliveries / incorrect addresses
If your order cannot be delivered due to incorrect address information provided by you, or if you refuse delivery, shipping charges will not be refunded and additional costs may be deducted from your refund.